At Grace Brothers department store, the Christmas holiday is approaching, and the ladies and menswear departments have been requested to come in early for a staff meeting. They are to come up with ideas for decorating their departments, but no one is very happy about it. When Mr. Rumbold hasn't shown up to start the meeting, Capt. Peacock decides to go ahead and begin the discussion. After much bickering and insults, Mr. Rumbold arrives and announces that young Mr. Grace has already decided to use items from a theatrical company that he owns.
The highlight for both departments is that they are to have their Christmas lunch that day -- even though Miss Brahms points out, "But it's ages till Christmas!" Mrs. Slocombe reminds her that last year the canteen couldn't handle all the employees at once.
The lunch that follows is hardly what anyone would want. The turkey for five is the size of a cornish game hen and tough as boot leather, with the legs being stubbly; and with the flaming pudding not flaming because the brandy was probably soaked up by a currant, according to Mr. Humphries. The only one to enjoy the lunch is Mr. Lucas because he missed purchasing his ticket and is unable to buy one that day. He is forced to go through the canteen line, which he points out by saying that the others should have had the halibut. At the end of the lunch, young Mr. Grace arrives and tells them to go to the boardroom to pick out their costumes, while their departments are being decorated.
As the lift doors open, everyone has been transformed into fairy tale and fantasy characters. Capt. Peacock is a snowman, Mr. Lucas is a one legged pirate with a fake parrot on his shoulder, Miss Brahms is a fairy princess, Mrs. Slocombe is Robin Hood, Mr. Grainger is Humpty Dumpty or an easter egg (it isn't specified), and Mr. Humphries is Louis the 14th. After the staff members tease each other, the decorations are revealed and everyone joins in singing a Christmas carol.
Are You Being Served? was a UK series that aired from 1972 to 1985. The humor of the show used the class system of Britain as its basis. The characters were middle class and tended to look down on the maintence and canteen staffs. They rarely used each other's first names, always referring to one another as Mr. Humphries or Mrs. Slocombe. It employed double entendres, innuendos, mistaken identity, and sight gags to show humor.
The cast was comprised of: